Your privacy is our priority. This document transparently explains how ov9 collect, use, store, and protect your personal information at all times.
OV9 Privacy Commitment: We never sell, rent or trade your personal information to any third party for marketing purposes. Your data belongs to you, and we only use it to enhance your experience on the ov9 platform.
This Privacy Policy ("Policy") describes the privacy practices of the ov9 ("Platform", "We") regarding the collection, use, storage and protection of personal information of users ("You") who use the ov9 website and services.
We understand that your trust is invaluable. We are therefore committed to managing your personal information responsibly, transparently and in accordance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).
This Policy applies to all information you provide when registering an account, making a deposit, contacting customer support, or using any feature of the ov9 platform — whether via the website, mobile app or any other channel provided by ov9.
By using the ov9 platform, you agree to the collection and use of information as described in this Privacy Policy. We strongly encourage you to read it in full before using our services.
ov9 collects your personal information through several transparent and responsible means. Below is a summary table of the types of data we collect and the reasons for collection:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, ID card number, date of birth | Identity verification (KYC) and fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications and transaction confirmations |
| Financial Data | Bank details, deposit and withdrawal history | Secure payment processing |
| Technical Data | IP address, device type, web browser, operating system | Account security and detection of suspicious activity |
| Usage Data | Game history, session duration, game preferences | Personalise experience and promotional recommendations |
| Communication Data | Support chat logs, emails, feedback | Customer service improvements |
We may also receive additional information about you from legitimate third-party sources, such as identity verification agencies or payment service providers, solely for the purpose of verifying the accuracy of information you have provided to us.
ov9 will never ask for your password, PIN or full credit card details via email, phone or chat. If you receive such a request, it is a fraudulent attempt — contact our support team immediately.
Every piece of data we collect is used for a clear and legitimate purpose. ov9 uses your personal information for the following purposes:
ov9 does not use your data to make automated decisions that significantly affect your rights or interests without human review. Any important decisions regarding your account involve our human team.
Your data security is our number one technical priority ov9. We continuously invest in advanced security infrastructure to ensure your information is always protected against modern cyber threats.
Security measures we use:
Data retention period: We retain your personal information for as long as your account is active or as long as necessary to provide services to you. Following account closure, we retain certain records for the period required by law — typically 5 to 7 years for financial records — before data is securely deleted.
Your financial information — including bank details and transaction records — is never stored directly on ov9 servers. It is processed through certified, integrated payment gateways, ensuring your financial data remains secure at every stage.
ov9 does not sell, rent, or lend your personal information to any party for marketing purposes. However, under certain limited circumstances, we may need to share your information with the following parties:
Every instance of data sharing is subject to strict limitations: recipients are only permitted to use your data for the specified purpose and are bound by the same confidentiality obligations upheld by ov9's own standards.
ov9 never shares user data with third-party advertisers, data brokers or marketing networks. If you receive ov9-related advertisements from an unrecognised party, it did not come from us — please report it to our support team.
Platform ov9 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform.
Types of cookies we use:
You can manage and delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience on the ov9 platform. Detailed instructions for managing cookies are available in your browser's help section.
ov9 does not use third-party cookies for targeted advertising. All analytics data is processed internally and never shared with external ad networks.
As a platform user ov9, you have certain rights relating to your personal data under Malaysia's data protection laws. We fully respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal information we hold about you at any time.
If your information is inaccurate or outdated, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to legal retention obligations.
You may object to the processing of your data for specific purposes, including direct marketing.
Get your data in a machine-readable format for transfer to another platform.
To request a restriction on the processing of your data under certain legally recognised circumstances.
To exercise any of the above rights, contact the ov9 privacy team by email at [email protected], stating the right you wish to exercise and your account details. We will respond within 30 business days.
Platform ov9 is exclusively for adults aged 18 and above. We do not intentionally collect, store, or process any personal information from minors.
During the registration and KYC verification process, we verify each user's age through official documents. Any account found to belong to an individual under 18 will be closed immediately, and all related data will be deleted from our systems in accordance with established procedures.
If you become aware that a child has provided personal information to ov9, please contact us immediately at [email protected] so we can take appropriate action without delay.
ov9 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or service improvements. Each version of the policy will carry a clear effective date at the top of this document.
When significant changes occur, we will notify users via:
Your continued use of the ov9 platform after the effective date of any amendment will be deemed as your acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account before the effective date.
We recommend you review this Privacy Policy periodically. The "Updated" date at the top of this page always reflects the latest version currently in effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the ov9 privacy team ov9 is ready to assist you through the following channels:
The standard response time for privacy-related enquiries is within 5 business days. For urgent matters such as account security breaches, please use Live Chat for immediate assistance.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Department or the relevant regulatory body in your jurisdiction.
We don't just comply with the law — we go beyond the minimum standards to provide you with genuine privacy protection.
All data transmitted and stored on the ov9 platform is protected with AES-256 encryption and SSL/TLS 1.3 — the same technology used by leading banks and government agencies worldwide.
Ov9 has never and will never sell, rent or lend your personal information to advertisers or data brokers. Your privacy is not a product — it is your right, and we protect it.
Ov9's identity verification (KYC) process uses biometric technology and secure automated document checks. Your documents are processed through a certified system and are not retained once verification is complete.
Ov9's real-time security system monitors all account activity around the clock, detecting suspicious patterns and automatically taking preventive action before any loss occurs.
Ov9's privacy policy and data management practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles.
You have full control over your data — view, update, download or delete your personal information at any time via the ov9 account panel or by contacting our privacy team.
Join over two million Malaysian users who trust ov9 — a safe, transparent online entertainment platform fully committed to protecting your privacy.
256-bit SSL Protected | 18+ Only | PDPA Compliant